Cancellation & Refund Policy

This Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

Under this policy:

1. Order Cancellation

Cancellations will only be considered if the request is made within 24 hours of placing the order.

However, a cancellation request may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and they have initiated the shipping process, or if the product is out for delivery.

In such an event, you may choose to reject the product at the doorstep.

2. Perishable Products

Kamakshi Krafts does not accept cancellation requests for perishable items such as flowers, eatables, or similar products.

However, a refund or replacement may be considered if the customer establishes that the quality of the product delivered is not satisfactory.

3. Damaged or Defective Products

In case you receive a damaged or defective item, please report the issue to our customer service team within 48 hours of receiving the product.

The request will be reviewed after the seller/merchant listed on the Platform has examined and verified the issue.

Customers may be required to provide clear photographs or videos of the product, packaging and damage to help us assess the complaint.

4. Product Not as Described

In case you feel that the product received is not as shown on the website or does not match the product description, you must bring it to the notice of our customer service team within 48 hours of receiving the product.

Our customer service team will review the complaint and, after examining the relevant details, take an appropriate decision regarding replacement, return or refund, as applicable.

5. Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to the respective manufacturer or authorised service centre, as applicable.

6. Refund Processing

In case any refund is approved by Kamakshi Krafts, the refund will be processed within 5–7 business days from the date of approval.

The time taken for the refunded amount to reflect in your bank account, credit card, debit card, UPI account or other payment method may vary depending on the respective bank, payment gateway or financial institution.

7. Contact Us

For cancellation, return, replacement or refund-related queries, please contact our customer service team using the contact information provided on our website.